Lawful bases and data protection rights

Our lawful bases for collecting or using personal information is to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate on incomplete

Your right to erasure - You have the right to ask us to delete your personal information.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you

Your right to object to processing - You have the right to object to the processing of your personal data.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time

If you wish to make a request, please contact us via email. We must respond to you without undue delay and in any event within one month,

How long we keep information

We keep information no longer than necessary for up to 1 year.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details dound here

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Cookie Policy for Ridgewood Plate Racks Ltd

1. What are cookies?

Cookies are small text files placed on your computer, tablet, or mobile phone when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

2. How we use cookies

We use cookies to improve your experience by:

• Keeping you signed in to secure areas of our site.
• Understanding how you use our website (e.g., which pages you visit) to improve its performance.
• Remembering your preferences, such as language or region.

3. Types of cookies we use

• Strictly Necessary Cookies: These are essential for the website to function (e.g., logging in or adding items to a cart). You cannot opt out of these.
• Performance/Analytical Cookies: These allow us to count visits and traffic sources. We often use third-party services like Google Analytics for this.
• Functionality Cookies: These remember choices you make to provide a more personalised experience.
• Targeting/Advertising Cookies: These are used to deliver adverts more relevant to you and your interests

4. Managing your preferences

• You can change your cookie settings at any time by clicking the "Cookie Settings" button in our footer. Additionally, most web browsers allow you to control cookies through their settings.
• To find out more about cookies, visit AboutCookies.org or AllAboutCookies.org.
• To opt out of being tracked by Google Analytics across all websites, visit Google's Opt-out page.

5. Contact us

If you have any questions about our use of cookies, please contact us at support@ridgewoodplateracks.com  or by post at 140 Longden Coleham, Shrewsbury, United Kingdom, SY3 7DN